Refund policy
1. Right of Withdrawal (Return Policy)
You have a 30-day right of return when purchasing from us.
If your order contains several products, you may choose to return all or part of your order.
The return period expires 30 days after the day you or a third party receive the goods.
How to exercise your right of return
You must notify us before the return period expires by sending an email to info@ryzepadel.com. You may also use the EU standard return form found at the bottom of these terms.
Returning the goods
Once you have notified us of your wish to return, you must send or deliver the goods to:
ShipShip ApS
c/o RYZE - Ladhouse
Cementvej 1
4600 Køge
Denmark
- In Denmark: We provide a prepaid return label.
- In all other EU countries: The customer must pay for shipping.
- Goods must be returned no later than 14 days after return notice.
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Returns must be sent with track & trace.
Refund
If you return the entire order, we will refund the full purchase amount including standard shipping costs.
If you only return part of the order, shipping costs will not be refunded.
If you choose a more expensive shipping method than the standard option, we will not refund the additional costs.
Refunds are made within 14 days after we have received the returned goods (or proof of return).
For orders returned from within the European Union, a return shipping fee of €9.95 applies. This amount will be deducted from your refund once the return has been received and processed.
Condition of the goods
You may open the packaging and inspect the product as you would in a physical store. If the product is used beyond what is necessary to determine its nature and characteristics, we may deduct an amount corresponding to the diminished value.
You are responsible for ensuring that the goods are securely packaged when returned. You bear the risk until we receive the goods.
2. Warranty (Complaints)
According to Danish Sale of Goods Act and EU consumer law, you have a 2-year warranty on goods purchased from us.
This means you may request repair or replacement. If this is not possible within a reasonable time, you may instead request a price reduction or a full refund.
How to complain
Send an e-mail to info@ryzepadel.com including a description of the defect and, if possible, a photo.
If your claim is approved:
- In Denmark, we will provide a prepaid return label
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In EU countries, we will provide a return label where possible. If not, we will refund reasonable shipping costs for your return.
Goods must always be properly packaged for return.
Please keep your postal receipt as proof.
3. Complaints and Dispute Resolution
If you wish to file a complaint, please first contact us at info@ryzepadel.com.
If we cannot reach a solution, Danish customers may submit a complaint to the Danish Consumer Complaints Board: https://naevneneshus.dk.
For EU customers, complaints can also be submitted via the EU Commission’s Online Dispute Resolution platform: http://ec.europa.eu/odr.
4. Governing Law and Jurisdiction
These terms and conditions are governed by Danish law.
Disputes may be brought before the Danish courts, unless otherwise required by mandatory consumer protection laws in the customer’s country of residence.
These terms are available in Danish and English. In case of discrepancy, the Danish version shall prevail.
Standard Return Form
(Complete and return this form only if you wish to withdraw from the contract)
To:
Ladhouse ApS, Jernholmen 54, 2650 Hvidovre, Denmark, info@ryzepadel.com
I hereby give notice that I wish to exercise my right of return in connection with my purchase of the following goods/services:
Ordered on: ______________________ Received on: ______________________
Consumer’s name: __________________________________________
Consumer’s address: _________________________________________
Consumer’s signature (only if this form is sent on paper): ________________________
Date: ____________________